Refund Policy

Thank you for choosing RaveBeetle. Your satisfaction is our top priority. Please read our refund policy to understand your options in the event of a purchase issue.

1. Refund for Damaged Items

If you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will provide instructions on how to return the damaged item. Upon verification of the damage, you have the option to receive:

  • A full refund to the original payment method used for the purchase.
  • A replacement of the damaged item at no additional cost.
  • If you encounter any issues with incorrect or defective items, please contact us via email within 30 days of receiving your order, and be sure to include a photo.

2. Store Credit for Other Items

For items that are not damaged but you wish to return for other reasons (e.g., change of mind), we offer store credit. Store credit can be used for future purchases on our website and is subject to the following conditions:

  • Please contact us within 30 days of receiving the product to request a return.
  • The item must be in unused and resaleable condition, with all original packaging and tags.
  • Return shipping costs are the responsibility of the customer.

3. Return Process

To initiate a return or request store credit, please follow these steps:

  • Contact our customer support team at info@ravebeetle.com within the specified time frame.
  • Provide your order number and a brief description of the reason for the return.
  • Our customer support team will guide you through the return process and provide you with instructions on how to return the product, if necessary.

5. Store Credit Issuance

Upon approval of your return for non-damaged items, we will issue store credit to your account, a one-time discount code. You can use this credit for future purchases on our website.

6. Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at info@ravebeetle.com. We are here to assist you and ensure your satisfaction.

This refund policy is effective as of 10/18/2023. We reserve the right to make changes or updates to this policy, so we encourage you to check this page periodically for any revisions.