Shipping & Return

Shipping and Tracking

  • When will my order ship out?
    For items that are currently in stock, we typically require 1 business days to process and prepare the order for shipment.
    Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days.
    *Orders placed on weekends or holidays will be processed on the next business day. For instance, if an order is placed on a Saturday or Sunday, it will be considered as a Monday order.
  • What shipping carriers do you use?
    DHL, USPS, FedEx, and UPS. Carrier choice is at our discretion.

  • What is the standard shipping time within the US?
    After the order has been shipped, the delivery typically takes 5-7 business days.
  • What is the standard shipping cost within the US?
    Orders over $100 qualify for free standard shipping within the U.S.
  • Where do you ship the items from?
    The majority of the items will be shipped from California, USA.
  • How can I track my order?
    The tracking number will be sent to the email address on your order with a USPS / Fedex / UPS / DHL tracking number to track your shipment.

    * USPS - https://www.usps.com
    * USP - https://www.ups.com
    * Fedex - https://www.fedex.com
    * DHL - https://www.dhl.com
  • Will the tracking information provide an estimated delivery date?
    Please visit the carrier's website and use the tracking information provided to get the most accurate and up-to-date estimated delivery date.

Shipping Policy for International Buyers

At RaveBeetle, we are delighted to offer our products to customers around the world. To ensure a smooth and hassle-free shopping experience, we have developed the following shipping policy for our international buyers. Please read this policy carefully before making a purchase.

  1. Shipping Methods: We provide various shipping methods to cater to the different needs of our international customers. The available options will be displayed at checkout, and you can choose the one that suits you best. The estimated delivery time and cost will depend on the selected shipping method and your location.

  2. Shipping Rates: Shipping rates will be calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your order.

  3. Customs Duty and Import Taxes: Please note that customs duty and import taxes may be imposed by your country's customs authority when importing goods from abroad. These charges are not included in the item's price or shipping cost and are the sole responsibility of the buyer. It is essential to familiarize yourself with your country's customs regulations and potential duty fees before placing an order.

  4. Customs Declarations: To comply with international customs regulations, we are required to provide accurate and detailed information about the contents and value of the package. We will complete all necessary customs declarations forms with the correct information. However, we cannot be held responsible for any delays, additional charges, or issues caused by customs inspections or regulations in your country.

  5. Delivery Time: The estimated delivery time will vary depending on your location and the selected shipping method. Please note that unforeseen circumstances, such as customs clearance delays or transportation issues, may occasionally occur, resulting in extended delivery times. We strive to provide you with the most accurate delivery estimates, but please understand that these are only estimates, and actual delivery times may vary.

  6. Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online. Please note that tracking information may not be available immediately after the package is shipped, as it may take some time for the tracking system to update.

  7. Returns and Refunds: For international orders, our standard return and refund policy apply. However, please note that shipping costs, including any customs duties or import taxes paid, are non-refundable. If you decide to return an item, you will be responsible for the return shipping costs, as well as any applicable customs fees or taxes associated with the return.

Return Policy

We want you to be thrilled with your purchase! Here’s a breakdown of our return policy:

1. General Returns and Exchanges:

  • Our products can be returned or exchanged if they are unused, in the original packaging, and with all tags attached.
  • Returns are accepted up to 30 days from the delivery date for a full refund (minus original shipping costs).
  • Customers are responsible for return shipping costs.
  • Made-to-order items are not eligible for returns.
  • Items returned in like-new condition but without original packaging will incur a 20% restocking fee.
  • Refunds are contingent upon inspection upon return. Items that appear used (e.g., the bite valve seal is broken, bladder has been use), we won’t be able to offer a refund.
  • Please be aware that we are not responsible for lost or stolen packages that may experience delays with the carrier. Keep an eye on your package's tracking for delivery status, and in case of any delivery problems, lost, or stolen packages, kindly reach out to the respective carrier (USPS or FedEx).

2. Clothing Items (Bikinis, Crop Tops, Jackets, Coats, Jibaro Costume):

  • Returns for these items will be issued as store credit only.
  • Store credit can be used for future purchases on our website.

3. Refunds for Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 30 days of receiving the product.
  • You have the option to receive either:
    • A full refund to the original payment method, or
    • A replacement of the damaged item at no additional cost.
  • Please include a photo of the damaged or defective item when you contact us.

4. Return Process:

  • To initiate a return or request store credit, contact our customer support team at support@ravebeetle.com within the specified time frame.
  • Provide your order number and a brief description of the reason for the return.
  • Our team will guide you through the return process and provide instructions if necessary.

5. Store Credit Issuance:

  • Upon approval of your return for non-damaged items, store credit will be issued as a one-time discount code for future purchases on our website.

6. Manufacturer Defects:

  • For items with manufacturer defects, we will replace the defective product at no cost, including shipping, after inspecting it for improper use or damage.
  • If the defect is not due to manufacturing, the customer will need to cover return shipping costs.

Please send all returns to:

RaveBeetle Return Department
10830 Ada Ave
Montclair, California 91763

Don’t forget to include a note with the original purchaser’s name and order number to ensure faster processing.

Thank you for being a part of the RaveBeetle fam! 🌟

 

By placing an order with RaveBeetle, you acknowledge that you have read, understood, and agreed to our shipping policy for international buyers. If you have any further questions or require assistance, please do not hesitate to contact our customer support team, who will be more than happy to assist you.