FAQ

CUSTOMER SERVICE SUPPORT

• What is the process for reaching out to a member of the US Customer Service Support Team?
  By email at support@ravebeetle.com
  
  
• Is it necessary to provide my order number while making an inquiry regarding my order?
  Yes. Our Customer Service Support Team requires your order details in order to assist you. Order numbers from RaveBeetle.com will start with SPR digits e.g. “ SPR0528”.
  
  
• What if my order was fulfilled by Etsy or other marketplace channels?
  To receive assistance, either visit the marketplace where you made the purchase and contact their support team or send us a message on Nblash.com including the name of the platform where you placed the order and the order number.
  
  
• Do you have a local store I can visit?
  Local stores are not available for RaveBeetle products as RaveBeetle is an online store. 
  
  
• When are your operating hours?
  Customer Support Hours:
  Monday - Friday: 8:00 AM - 5:00 PM Pacific Time
  Saturday - Sunday: Closed
  USPS Holidays: Closed
  We are closed on weekends and holidays as observed by the United States Postal Service.
  Please note: Orders placed on weekends and holidays will start processing the following business/working day.

Order Processing

• How do I check my order status?
  If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT" -> "ORDER HISTORY". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.
  
  
• What is the procedure for canceling my order?
  We apologize for the inconvenience caused by the cancellation of your order with us. Please note that
  we allow cancellations within a window of 2 hours from the time of purchase. If needed, please contact us at support@ravebeetle.com. Our Customer Service Support Team will be happy to assist you.
  
  
• Can I make changes to my order?
  If your order is still pending processing and you need to change the size, we are pleased to assist you with the exchange. However, for other request, we can only cancel the existing order, so you can place a new one according to your preference. Please note that if the order has already been processed for shipping, we will be unable to cancel the order.
  
  
• Can I place an order over the phone?
  Unfortunately, orders can only be placed at https://www.ravebeetle.com at this time.
  
  
• What payment options do you accept?
  Debit Cards, Credit Cards (Visa, Mastercard, Discover, and American Express)
  Paypal, Apple Pay, Google Pay, Meta Payment and Shopify Payment
  
  
• What could be the reason for encountering an error while attempting to place an order or finalize the transaction?
  There are several possible reasons for this issue. If you encountered an error during the purchase, such as "Transaction declined, gateway rejected," please attempt the following steps:
  
  * Try using different web browser such as Firefox, Edge, Google Chrome to place your order.
  * Please ensure that the billing address is accurate and any unit numbers are entered exactly as they appear in your banking records.
  *Please verify with your bank or credit union if they support AVS
  
  
• Can I use international credit cards?
  We prioritize the safety and protection of your financial details, which is why we take steps to prevent any unauthorized use of your credit card information. As part of our efforts, we collaborate with a third-party service that implements security checks for credit card validation to block any unauthorized usage of your credit card.
  
  However, it is possible that non-US-based credit cards may not meet the security check requirements, resulting in an unauthorized payment settlement for the order. Moreover, if you attempt to charge your credit card multiple times without meeting our security check standards, your order won't be processed or shipped. The order will be voided, canceled, or you won't receive an order confirmation as the third-party security check system will automatically block the order. If you have any further inquiries, please send an email to support@ravebeetle.com.
  
  
• What are my taxes to ship internationally?
  To obtain an estimate of your tax, you can enter the destination information during checkout to receive a quote. Please note that additional taxes or duties may be levied for which you are solely responsible, unless the rate indicates that these charges are included. If you are uncertain about the charges or policy, please consult your local customs office or post office.
  
  If you receive the package and there are customs or tax charges imposed, please refrain from rejecting the package. Refusing the package may prevent the carrier from returning the item unless the fees are paid. In such cases, we won't be able to provide a refund.

Order Returns 

• 1. General Returns and Exchanges:

  • Our products can be returned or exchanged if they are unused, in the original packaging, and with all tags attached.
  • Returns are accepted up to 30 days from the delivery date for a full refund (minus original shipping costs).
  • Customers are responsible for return shipping costs.
  • Made-to-order items are not eligible for returns.
  • Items returned in like-new condition but without original packaging will incur a 20% restocking fee.
  • Refunds are contingent upon inspection upon return. Items that appear used (e.g., the bite valve seal is broken, bladder has been use), we won’t be able to offer a refund.
  • Please be aware that we are not responsible for lost or stolen packages that may experience delays with the carrier. Keep an eye on your package's tracking for delivery status, and in case of any delivery problems, lost, or stolen packages, kindly reach out to the respective carrier (USPS or FedEx).

  2. Clothing Items (Bikinis, Crop Tops, Jackets, Coats, Jibaro Costume):

  • Returns for these items will be issued as store credit only.
  • Store credit can be used for future purchases on our website.

  3. Refunds for Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 30 days of receiving the product.
  • You have the option to receive either:
    • A full refund to the original payment method, or
    • A replacement of the damaged item at no additional cost.
  • Please include a photo of the damaged or defective item when you contact us.

  4. Return Process:

  • To initiate a return or request store credit, contact our customer support team at support@ravebeetle.com within the specified time frame.
  • Provide your order number and a brief description of the reason for the return.
  • Our team will guide you through the return process and provide instructions if necessary.

  5. Store Credit Issuance:

  • Upon approval of your return for non-damaged items, store credit will be issued as a one-time discount code for future purchases on our website.

  6. Manufacturer Defects:

  • For items with manufacturer defects, we will replace the defective product at no cost, including shipping, after inspecting it for improper use or damage.
  • If the defect is not due to manufacturing, the customer will need to cover return shipping costs.

  Please send all returns to:

  RaveBeetle Return Department
  254 Ott St STE G
  Corona, CA 92882

• Don’t forget to include a note with the original purchaser’s name and order number to ensure faster processing.

Shipping and Tracking

• When will my order ship out?
  For items that are currently in stock, we typically require 1-2 business days to process and prepare the order for shipment.
  Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days.
  *Orders placed on weekends or holidays will be processed on the next business day. For instance, if an order is placed on a Saturday or Sunday, it will be considered as a Monday order.
  
  
• What shipping carriers do you use?
  DHL, USPS, FedEx, and UPS. Carrier choice is at our discretion.
  
  
• What is the standard shipping time within the US?
  After the order has been shipped, the delivery typically takes 4-7 business days.
  
  
• What is the standard shipping cost within the US?
  Orders over $30 qualify for free standard shipping within the U.S.
  
  
• Where do you ship the items from?
  The majority of the items will be shipped from California, USA.
  
  
• How can I track my order?
  The tracking number will be sent to the email address on your order with a USPS / Fedex / UPS / DHL tracking number to track your shipment.
  
  * USPS - https://www.usps.com
  * USP - https://www.ups.com
  * Fedex - https://www.fedex.com
  * DHL - https://www.dhl.com
  
  
• Will the tracking information provide an estimated delivery date?
  Please visit the carrier's website and use the tracking information provided to get the most accurate and up-to-date estimated delivery date.
  

B2B, Affiliate Program & Product Review Program

• What is the process for making a purchase of items in bulk?
  For details about our Reseller/Wholesaler Program, please visit https://www.ravebeetle.com/pages/contact-us
  
  
• How to join the RaveBeetle affiliate program?
  For details about our affiliate program.
  
  
• Do you have a product review program?
  If you are interested in reviewing one of our products for social media, YouTube, blogs, etc. email us at info@ravebeetle.com