Return Policy

We want you to be thrilled with your purchase! Here’s a breakdown of our return policy:

1. General Returns and Exchanges:

  • Our products can be returned or exchanged if they are unused, in the original packaging, and with all tags attached.
  • Returns are accepted up to 30 days from the delivery date for a full refund (minus original shipping costs).
  • Customers are responsible for return shipping costs.
  • Made-to-order items are not eligible for returns.
  • Items returned in like-new condition but without original packaging will incur a 20% restocking fee.
  • Refunds are contingent upon inspection upon return. Items that appear used (e.g., the bite valve seal is broken, bladder has been use), we won’t be able to offer a refund.
  • Please be aware that we are not responsible for lost or stolen packages that may experience delays with the carrier. Keep an eye on your package's tracking for delivery status, and in case of any delivery problems, lost, or stolen packages, kindly reach out to the respective carrier (USPS or FedEx).

2. Clothing Items (Bikinis, Crop Tops, Jackets, Coats, Jibaro Costume):

  • Returns for these items will be issued as store credit only.
  • Store credit can be used for future purchases on our website.

3. Refunds for Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 30 days of receiving the product.
  • You have the option to receive either:
    • A full refund to the original payment method, or
    • A replacement of the damaged item at no additional cost.
  • Please include a photo of the damaged or defective item when you contact us.

4. Return Process:

  • To initiate a return or request store credit, contact our customer support team at support@ravebeetle.com within the specified time frame.
  • Provide your order number and a brief description of the reason for the return.
  • Our team will guide you through the return process and provide instructions if necessary.

5. Store Credit Issuance:

  • Upon approval of your return for non-damaged items, store credit will be issued as a one-time discount code for future purchases on our website.

6. Manufacturer Defects:

  • For items with manufacturer defects, we will replace the defective product at no cost, including shipping, after inspecting it for improper use or damage.
  • If the defect is not due to manufacturing, the customer will need to cover return shipping costs.

Please send all returns to:

RaveBeetle Return Department
10830 Ada Ave
Montclair, California 91763

Don’t forget to include a note with the original purchaser’s name and order number to ensure faster processing.

Thank you for being a part of the RaveBeetle fam! 🌟